Wednesday, October 31, 2012

PFT: 49ers want NFL to change box score

St. Louis Rams quarterback Sam Bradford lies on the field during the second quarter of the NFL football game against the New England Patriots at Wembley Stadium in LondonReuters

Rams coach Jeff Fisher, who has lost to Bill Belichick by a combined score of 104-7 in their last two meetings, addressed the media on Tuesday, touching on a variety of topics.

On the question of whether multiple pass interference penalties against St. Louis cornerback Bradley Fletcher were justified, Fisher was surprisingly candid.

?He?s grabbing,? Fisher said. ?He grabbed. When you grab and the ball?s in the air, it?s pass interference. When you grab and the ball?s not in the air, it?s defensive holding. So, in each case, there was hand contact. Sometimes those aren?t called, but I can see what they saw and why they called them.?

Fisher then took a right turn while answering the question, offering up criticism of some calls that went against the Rams.

?I did think that we had a potential offensive pass interference on the ball in the end zone,? Fisher said. ?I was a little disappointed ? they also missed three roughing the passer calls on our quarterback. Those are 15-yard penalties and they keep drives alive. But, as I said, it?s a difficult game to officiate and they?re not going to see everything, but I?d like to have seen [referee Walt Coleman] do a better job of protecting our quarterback.?

Fisher pointed to three specific non-roughing calls ? a hit from Pats linebacker Dont?a Hightower on quarterback Sam Bradford, and then two more occasions on which Bradford was ?hit in the face.?

There?s a chance Fisher will be hit in the wallet. The rules in this regard aren?t always clear.? Just like the rules regarding roughing the passer.

Source: http://profootballtalk.nbcsports.com/2012/10/30/49ers-want-nfl-to-change-box-score-give-alex-smith-passing-record/related/

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Monday, October 29, 2012

Loyalty, Customer Service, and Sales - Getting Personal About ...

I recently completed delivering a training session at a client site that took me nearly fully across the country. Using the opportunity to visit friends I don?t get to see too often on the West Coast, I extended the trip to permit me to double up on prospecting with clients in the Pacific time zone and spend some time with my friends. As my friends picked me up at the airport, we immediately fell into the pattern of catching each other up on our businesses, personal pursuits, families, etc. It was during a conversation about the power of the relationships that exists between sales people and their prospects and customers that we both came to a common insight ? loyalty is as fragile as the next interaction?s success.

Training?s Failure

The relationship between customer and sales is critical.

My friends shared that in their business, it is not unusual for sales people to just ?drop in? and try to catch a meeting when and where they can in between other commitments and appointments. In those hurried and harried impromptu discussions, the following invariably happens:

1. The sales person follows some ?script? that is designed to get ?Yes? answers from their prospect (simplistic and obvious questions like, ?is profit important to you and your business?? ? that are guaranteed to get a ?Yes? in response).
2. The sales person makes reference to the friend?s child or family, personal interests, or some other pursuit based on an overheard conversation, photo in the office, or eavesdropping in an attempt to ?build rapport? ? but without any real (or invited) prior discussion between them.
3. The sales person assumes that the friend is prepared to share their needs, wants, desires for the business in a first meeting with a virtual stranger.

The reality is that many sales people never advance past the first meeting or are only given cursory attention when they ?visit? ? and don?t realize that it is because they are following the sales process they have previously been told to use. Because they are so focused on the steps of their training ? they are losing sales opportunities. What is happening is that my friend (and nearly every business owner) is feeling the disconnect that occurs when they are treated as a bit player in someone else?s play. The prospect is expected to read their lines as if a Director and Scriptwriter had staged the interaction with the expectation that there be no variation or deviation. Except, the prospect views it more like an improvisation and is not beholden to the confines of a script. My friend bristles at being expected to comply with an expectation she did not help create nor agree to; and often ends the meeting as soon as she sees the above occurring.

What Does Work

However, in the course of the discussion with my friends; one example did shine through in discussing a particular sales person?s efforts to differentiate from competition. The company this sales woman represented was holding a promotion for end-user customers that offered a rebate if the customer were to purchase a year?s worth of product at one time. A customer of my friends? business complied and made a purchase only to not receive the expected rebate check within the stated timeframes. In pursuing why the rebate was not offered, it seemed the company claimed all sorts of excuses and used various stall and delay tactics that infuriated the customer.

When the rebate was finally released, the customer was dissatisfied and wanted additional compensation for their trouble in securing the original rebate. The requested compensation far exceeded the value of the original rebate and was in no way reasonable; though the customer was clearly frustrated and angry by the series of events that had transpired and was not without reason for expecting some additional customer service efforts.

It was at this point, that the sales person from that company and my friends had a discussion that illuminated the reality of the situation. Here is what the two of them came to recognize as a result of this unfortunate exchange between the end-user and the company:

My friend?s perception:

? The product being sold is interchangeable or nearly the same as many other commercially available products and does not have a unique status or compelling competitive advantage.
? The company supporting the product has no marketplace differentiation that creates a reason to do business with it (and may actually be at a disadvantage if this episode is indicative of how they treat the customers of my friends? business!).
? There is no price, service, logistical, or other business variable that gives the nod in the company?s favor over other competitors.
? The sales person is the ONLY reason that my friends? business continues to do business with the company.

The sales person?s perception:

? The value of the relationship between my friends? business and her company was worth saving and working on (or even improving).
? If the relationship was damaged in any way by the way the company had handled the end-user customer?s situation, then the sales person was prepared to ?make good? on it in any way that the two of them could agree.
? If, in the estimation of my friends, the request by the end-user customer was appropriate (or even if it was inappropriate, but would salvage the relationship between my friends? business and the company), the sales person was going to authorize/find a way to approve the request in an effort to maintain harmony between their businesses.

While my friend and the sales person negotiated what they felt was ?fair compensation? as an offer to the end-user customer among themselves ? what they really were negotiating was their relationship and the strength of loyalty to each other. The end-user customer represented a microscopic amount of business to the sales person?s business, but the relationship with my friends? business was deemed important enough to absorb any additional expense in an effort to make the end-user happy.

My friends further shared that should this sales person leave her current position and be replaced by another sales person, the goodwill generated by this sales person would not transfer to the replacement. Loyalty has to be re-earned with each new relationship or interaction and is constantly set back to zero when an event occurs that calls that loyalty into question.

Source: http://blog.ctnews.com/zahn/2012/10/27/loyalty-customer-service-and-sales/

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Friday, October 26, 2012

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Source: http://today-cooking.blogspot.com/2012/10/country-living-your-house-your-home.html

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Tuesday, October 23, 2012

Court blocks Ind. defunding of Planned Parenthood

(AP) ? Indiana stepped between women and their physicians when it enacted a law that blocked Medicaid funds for Planned Parenthood just because the organization provides abortions, a federal appeals court ruled Tuesday.

The 7th U.S. Circuit Court of Appeals in Chicago upheld a lower court's finding that Indiana violated federal regulations when it enacted a law that denied Planned Parenthood Medicaid funds for general health services including cancer screenings.

The ruling is the latest setback in conservative efforts in several states to cut off funding for abortion providers that judges say go too far, intruding on women's right to choose their own medical care.

On Friday, a federal judge blocked Arizona from applying a similar law to Planned Parenthood. Also last week, Texas released new rules for a state women's health program requiring officials to shut down the program entirely if a court asks the state to include providers tied to groups like Planned Parenthood. The state broke the program off from Medicaid funding after federal officials determined it violated women's right to choose their own doctor.

And earlier this month, Oklahoma withdrew federal funding to three Planned Parenthood clinics in Tulsa that for 18 years has allowed them to provide food and nutritional counseling to low-income mothers.

Ken Falk, legal director of the American Civil Liberties Union of Indiana that handled the case, said that while people often associate Planned Parenthood with abortion, it also is a critical provider of non-abortion-related health services to both women and men.

"It's all kind of part and parcel of an attack on Planned Parenthood generally," said Betty Cockrum, president of Planned Parenthood of Indiana.

Mallory Quigley, spokeswoman for the anti-abortion Susan B. Anthony List, said 14 states have either enacted or introduced measures to end taxpayer funding for abortion providers over the past two years.

Elizabeth Nash, state issues manager for Guttmacher Institute, a pro-abortion rights nonprofit whose numbers are widely respected, said the defunding laws were part of a broad attack not just on abortion but family planning.

"In 2011 we saw this just kind of tidal wave ... the most number of abortion restrictions that have ever become law," Nash said Tuesday. "And as part of this we also saw an attack on family planning."

Indiana Right to Life Legislative Director Sue Swayze said there was no basis for that argument.

"There's been on discussion of contraception or birth control," Swayze said.

Tuesday's ruling will likely have little impact on Planned Parenthood's operations in Indiana as funding to its clinics has been largely uninterrupted since Republican Gov. Mitch Daniels signed a law attempting to cut the organization off in May 2011. Daniels' spokeswoman said the governor's office would have no comment on the ruling.

Planned Parenthood immediately challenged the law with help from the ACLU. District Judge Tanya Walton Pratt blocked the state from enforcing the law in June 2011.

The state appealed that order, arguing that federal law says Medicaid cannot be used to cover abortions in most circumstances and that the program indirectly funds the procedures by providing money for Planned Parenthood.

On Tuesday, the 7th U.S. Circuit Court of Appeals in Chicago upheld the core portion of Pratt's order, saying the Indiana law effectively stamps on a person's right to choose their doctors.

"The defunding law excludes Planned Parenthood from Medicaid for a reason unrelated to its fitness to provide medical services, violating its patients' statutory right to obtain medical care from the qualified provider of their choice," the ruling said.

Bryan Corbin, a spokesman for the Indiana attorney general's office, said the state was reviewing the appeals court opinion. The state can either ask the full court to review the panel's ruling or appeal directly to the Supreme Court.

"We think they should take it all the way to the Supreme Court," Swayze said.

Tuesday's ruling sends the case back to Pratt's court, where she will decide whether to make the injunction blocking the law permanent. Indiana also is awaiting a final decision on a bureaucratic appeal by the agency that regulates Medicaid. A federal panel previously found the law violated Medicaid regulations.

___

Associated Press writer Ken Kusmer contributed to this report.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/386c25518f464186bf7a2ac026580ce7/Article_2012-10-23-Planned%20Parenthood-Indiana/id-b18dc0a874324109be72d155121213ca

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iPad Mini starts at $329, is thinner than a pencil

3 hrs.

"This isn't just a shrunken down iPad,"?Phil Schiller,?Apple's senior?vice president of worldwide marketing, said as he showed off the all new iPad Mini during Apple's media event on Tuesday. "It's an entirely new design."

The iPad Mini is 7.2 millimeters thin (that's about as thin as a pencil). It weights 0.68 pounds, which is as light as a standard pad of paper.?These measurements make the iPad Mini 23 percent thinner and 53 percent lighter than the third-generation iPad.?The tablet is a 7.9-inch device with a?1024??768 pixel resolution.?"Easy to remember. 7.9, 9.7," Schiller said, contrasting?the measurements of the?iPad Mini and the regular iPad.

There's a dual-core A5 chip, a FaceTime HD camera in the front, a 5MP iSight camera in the back, a Lightning connector, and all the usual iPad guts, of course. From the sounds of it, the iPad Mini contains the power of the iPad 2, with some slight upgrades (and a much smaller body). ?According to Schiller, the iPad Mini has a 10-hour battery life, which is about?on par with the battery life Google advertises for the Nexus 7.

Schiller took several jabs at Google's popular 7-inch tablet, ouf course, pointing out that???unlike the Nexus 7???the iPad Mini has over 275,000 apps specifically designed for tablets available to it, rather than a bunch of scaled-up phone apps.

"We took the time to create a product that was a concentration of, but not a reduction of, the original product,"?Apple's senior vice president of industrial Design, Jony Ive, pointed out in a video shown during the media event.

Like the iPad, the iPad Mini has a line of accessories such as Apple's Smart Covers, naturally. "It is every inch an iPad," a commercial shown during the event emphasized.

The iPad Mini starts at $329 for a 16GB Wi-Fi-only model. 32Gb and 64 GB Wi-Fi-only models are available for $429 and $529, respectively, while their LTE-capable counterparts are priced at $459, $559, and $659, for the 16GB, 32GB, and 63GB versions, respectively.

Pre-orders start on Oct. 26. The Wi-Fi-only models will ship a week later, on Nov. 2. The LTE-enabled models will ship about two weeks later.

Want more?tech news or interesting?links? You'll get plenty of both if you keep up with Rosa Golijan, the writer of this post, by following her on?Twitter, subscribing to her?Facebook?posts,?or circling her?on?Google+.

Source: http://www.nbcnews.com/technology/gadgetbox/ipad-mini-starts-329-thinner-pencil-1C6632132

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Check out how Andrew Luck prepared for the NFL in Gatorade?s Everything to Prove...

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11/03/2012 - Hillbilly Breakfast at First Wesleyan Church

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